All items are sent using the Austpost Express Network . AustPost pick up our orders Monday to Friday(inclusive) at approximately 1pm ( NSW time) excluding Public Holidays and during shutdown periods.
Orders will be packed and delivered to Austpost within 2 working days with a tracking number supplied via email upon delivery to Austpost .
The Austpost Express network can be viewed on the Austpost website to confirm your postcode within the Overnight Network.
If Theft or non delivery occurs using this service Austpost must be notified and claim investigation must be completed before possible replacement . This will be granted on a case by case basis designated by Mig Vapor Australia - formerly V2 Cigs Australia Pty Ltd.
Using the Express post service items require signature for delivery and therefore proof of delivery can be supplied.
Any article with "Special Instructions" to "Leave at Door" " Leave on Porch" or any such stated will also not be the responsibility of Mig Vapor Australia - formerly V2 Cigs Australia Pty Ltd for replacement or claim .
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.